Privacy Policy

Effective Date: 06 July 2026

Introduction

Car9t ("we", "our", or "us") is a vehicle care and cleaning service platform operated by Clean Active Group.

This Privacy Policy explains how we collect, use, store, and protect user information when you use our mobile application and services.

By using the Car9t app, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

• Name
• Mobile number
• Email address (if provided)
• Profile information

Location Information

We collect your location information to:

• Show service availability in your area
• Provide accurate vehicle cleaning services at your address
• Assign nearby service partners
• Improve booking and delivery experience

Location data is used only for providing our services.

Address Information

We collect saved addresses such as:

• Home or service location
• City and area details
• Location coordinates

This helps our service partners reach the correct location.

Vehicle Information

We may collect vehicle-related details including:

• Vehicle type
• Vehicle brand and model
• Vehicle number (if provided)

This helps us provide suitable cleaning services and pricing.

Photos and Media

Users or service partners may upload photos related to services, such as before and after cleaning images, for service verification and quality purposes.

Payment Information

Payments are processed through secure third-party payment providers.

We do not store your complete card, UPI, or banking details.

Device and App Information

We may collect:

• Device information
• App performance data
• Crash reports
• Notification tokens

This helps improve security and app performance.

How We Use Information

We use collected information to:

• Create and manage user accounts
• Process bookings
• Provide vehicle cleaning services
• Assign service partners
• Send booking updates and notifications
• Process payments
• Provide customer support
• Improve our services
• Prevent fraud and misuse

Information Sharing

We do not sell your personal information.

We may share necessary information only with:

• Service partners for completing bookings
• Payment service providers
• Technology service providers
• Legal authorities when required by law

Data Security

We use reasonable security measures to protect your information from unauthorized access, misuse, or disclosure.

However, no digital platform can guarantee complete security.

Data Retention and Deletion

We keep user information only as long as required for service, legal, and business purposes.

Users may request account or data deletion by contacting us.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children.

Third-Party Services

Our app may use trusted third-party services including:

• Payment gateways
• Maps and location services
• Analytics and notification services

These services may collect information according to their own privacy policies.

User Rights

Users can request:

• Access to their personal data
• Correction of incorrect information
• Deletion of their account and data

Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised effective date.

Contact Us